0114 Site Security Officer/Crowd Control and Control Room Standard Operating Procedure



This is a professionally written Site Security Officer and Crowd Control Standard Operating Procedures document. This SOP has been written by security experts with years of operational and managerial experience in the security services industry.

We continuously improve on this SOP every few months, adding vital security procedures that would help your security and crowd control staff improve on their service and operational delivery at your client site.

Some Examples of SOP Table Contents
Duties and Responsibility of Supervisor, Security Officer
Emergency Management Procedures
Dispute Resolution
Site Patrols
Employer Responsibilities
Control Room and Monitoring Centre Operators
Foot and Mobile Patrols
Detaining an Offender
Customer Service – Dealing with Complaint
Officers Code of Conduct – Security COVID Marshall Duties


Sites Where This SOP is Most Useful
  • Facilities, Building Apartment Security Team
  • Pharmacy, Hospital or Medical Centre Security
  • Hotel, Motel or Hospitality – Tourism Post Security Team
  • Factory or Warehouse Security Team
  • Gatehouse, Mobile Patrol or Static Security Team
  • Corporate Security Officers
  • General Security Guards Duties Stationed at a Site
  • Construction Site Security
  • Other General Security Officers Operations



Other SOPs and Documents You Might Consider Purchasing:
Our clients of compliance documents come from various countries.
Licensing Application:
Our SOPs and Business Plans have been used by numerous security businesses for Security Licensing in Victoria and around Australia with a 99% success rate!

To learn more about why you need these documents and their uses, please click on this link.

This SOP is designed for training and inducting your site security officers. It is also designed for regulatory compliance purposes and site-contract.
Country: This SOP can be used by any (in any country or state) professional security services company that values the quality and safety of its employees, clients, and patrons.
Please email info@securityconcepts.com.au to let us know if you wish to add any extras after purchase.

To post hard copy: $30 extra.

To help you edit these documents to include your company names, logo and country legislation: Pay $70 extra at the checkout and we will send you an email to confirm the exact date of editing delivery (12-24 hours).

  • If you require a specific document, update, or edit that is not listed here, please feel free to send us an email.

Extra Request: Please send us an email if you require a specific document combination that we don’t have listed on our shop!

Bespoke SOP – Would you like us to write a specific security SOP for your worksite or business? Send us an email for a quote at info@securityconcepts.com.au.



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