Contents: Training manual professionally written and designed to train your workforce to improve on their productivity, services delivery and quality. This training manual comes in 6 very important modules (WH&S, Customer Services, Risk Management, Ethics and Code of Conduct, Conflict Management, Bullying, Harassment and Discrimination). Each Module has Three (3) assessment instrument for use in assessing/test/quiz your employee’s after they have read/studied the Training Manual.
Design: Training module and assessment instrument (test-quiz) are written in editable Microsoft Word, which offers your organisation the flexibility to edit and update the training content to suit your exact needs, or you can choose to use it as it is with 100% satisfaction!
The training manuals come, with real-life scenarios, insightful quotes, examples, pictures and diagrams for an exciting, educative learning experience for your staff.
Industries: This training manuals/module is well designed, and it can be used in almost any industry such as; Hospitality, Cleaning, Construction, Security, Not For Profit, Government Agencies and Department, Call Centre, Reception and Administration Servcies, Child Care, Disability and Aged Care etc.
Manuals:
Modules
Some of the Table of Contents
WH&S
Stress Management:
Ergonomics:
Pandemic (Covid-19):
Hazardous Chemicals:
Risk Assessment:
Emergency Response Procedures:
Primary Duty of Care
Others (many more pleasure check imagery)
Customer Service
Risk Management Procedure:
Duties and Responsibilities of Managing WHS
Review and Monitoring of Control Measures:
Hierarchy of Controls:
Identifying Hazards
Others (many more pleasure check imagery)
Risk Management
Conflict of Interest:
Relationships at Work:
Accepting Gifts at Work:
Privacy and Confidentiality:
Productivity:
Punctuality:
Initiative
Others (many more pleasure check imagery)
Bullying, Harassment and Discrimination
Internal Customers:
Building Rapport:
Active Listening:
External Customer:
Providing Feedback:
Active Listening
Customer Service Procedure
Others (many more pleasure check imagery)
Work Place Conflict Management
Negative Impact of Work Place Conflict:
Decreasing Productivity:
Causes of Conflict:
Conflict Resolution Process:
Reach a Compromise:
Systematic Workplace Issues:
Difference in Personality
Others (many more pleasure check imagery)
Ethics and Code of Conduct
Know What Work Place Bullying is:
Impact of Bullying:
Discrimination:
Harassment:
Report Bad Behaviour:
Sexual Harassment
Others (many more pleasure check imagery)
Edit: These modules/documents are in Microsoft Word format, that means you can edit this document within 10mins and its ready for use to train your Employee’s
Learning: These module contains vital work place and training information that your employees can complete a single training module and assessment within 25-45mins depending on the employee
Single Module Pricing: Single Module Cost $385 per module. Please email us if you require single modules.
Other Training Employee Materials:
Check Shop items 0108 if you prefer a more security and crowd control specific Training Module/Courses that cater to your security staff and industry.
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