I always say, ‘ to hire security officers is a simple and straight forward process.’ But I believe there are few things to consider before you decide on what security companies to go with, what security quotes to settle for and if you are really getting value for money. This blog today will help break things down and help with insider information, on how to contract the best security services provider and get a return on investment (ROI).
There are hundreds if not thousands of security guard companies to chose from. And I will divide these security companies into three (3) categories.
Amongst the numerous security companies around, it could be confusing on the exact company to go with. You may also wonder what are factors to consider before settling for the best security company for your business, event or site. You could ask, ‘should I consider the size of the security company or the number of years they have been in operation, or should I consider the security hires rates which they charge per hour?’ What should you consider before deciding on the right security company to hire or contract security guards from?
Some of the Things to Consider First:
It depends on whether your search for the security companies is online, or maybe through a local business directory, or maybe someone might have recommended a few security services companies. Or you are considering going through a security tendering process; to select the right security services provider. My advice to you is to consider the following below, before choosing a security company, that will manage your business, site or events security services contract
Services they Provide: Search online for the security companies online, or on the local business directory. Once you’re in the security company website, make sure it’s a company that catches your attention. Then give them a call, and get to know what kind of services they provide. Different security companies provide almost different services to various clients i.e Loss Prevention Officers, Events Security Guards, Corporate Security, Concierge, Cash in Transit etc. If you think the company provide the kind of service you are looking for, then do further research; like what I wrote below.
Area of Specialisation: Now, try to find out through their website or online presence, and see what area of security they specialise in? Allot of security companies offer heaps of services, but often they specialize only in a few services. I mean a particular service area they are specialist in.
For example, company ‘A’ may offer the same amount of services as company ‘B’, but security company ‘A’ specialises in 4 key areas like, ‘ major events security, airport security, and mobile patrol security.’ While security company ‘B,’ may specialise in the following key areas; ‘shopping centre security, loss prevention officers, retail security, and control room and monitoring security.
My advice is to go with the security company, that specialises in the field and area of security you require for your business or events. As they will be the best security company to look after your business and Events with ease; because they have got the experience and most likely the capability to do so.
Also, see if the security provider ‘niche’ aligns with the kind of security services you require. If not, ask them a few questions and see if they offer bespoke security services. But always go with the specialist in the niche area you are looking for.
Company Profile: Researching the security company profile is very important, before assigning the contract or hire for your business or event. An interesting fact; you may find a big security company that specializes in the area of security you require security guards, but they may have a very negative reputation and publicity attached to their names. Sometimes it could, as a result, of some sharp practices, failing to deliver to the right service to their clients, or constantly having issues with their employees.
A simple google check on the company can help reveal what kind of reputation they have, or if there is any negative news attached to that particular company. The last thing you want is, hire a security company that has a bad name, and that could affect your brand negatively!
If you are still not too sure, get in touch with a local independent security consultant. They can help you do some research, on the shortlisted security companies you are considering. But be careful when you hire such consultants, as they could have a vested interest in a particular security company in your list, and they could make decisions based on unconscious bias.
Internal pics by @ryejessen unsplash.com
Security Guards Rate & Remuneration: Yes saving money is important for businesses, but you have to save money the right way when it comes to security for your business or events, because there is a way you will save money, and it will later cost you more! Let’s say when you contact multiple security companies, you are likely to get different security hire prices, to supply security officers or crowd control for your business or event. Some of the rates will be really high, others could be mid-range, the rest could be super cheap!
I will advise you to be very careful of security guards providers that come with crazy cheap rates. For example ‘ when you have three people offer you the same lollies like this; the first is $7, second is $2 and the third lolly is $0.50.’ All the lollies are the same, but the prices are different, and you got more than $80 spare cash with you. I am sure you must ask, why is does the third lolly cost only ‘$0.50’? and I am certain you will be worried if the lolly is actually good for human consumption right?
It’s almost the same with the super-cheap security guards rate. I will tell you an industry secrete, ‘in Australia every security guard or security officer has got a standard rate, set by the Fair works Commission for Security Guards to be paid; in accordance with the day of the week, day or night shift etc, and also certain benefits the security guards ought to be paid.
So, most of these security companies that offer you a very cheap rate, often under remunerate their security officers. That means these security companies are engaging in wage theft. I can assure you, they certainly will provide the client with unsuitable security guards, and sometimes even unlicensed security guards.
Not only that but the low wage they pay the security officers, place them in a position, unable to attract – experienced and quality security officers to look after the clients business, site or events. Because no right-thinking experienced and licensed security officer will work for less.
Please find a book we wrote and learn more, about wage theft and how it affects security guards performance at clients sites and events. Security Adventure Service.
So, when a security company offers you see a crazy and cheap rate, I will suggest, you be careful. The security of your business and event with their right kind of security guards is very important than to go for cheap prices alone.
What I am about to share, is a very important factor to consider, before deciding on what hire security companies is the right one for your business or events.
Consider this; what kind of management, health, and safety, safe working Environment, best practices management plan and certification they possess? Most Government and big companies in Australia, take serious consideration of the following i.e OHSAS18001, ISO9001 and AS4801, Best Practice management system and certification before they hire security companies through tender process.
Some security companies already have such certification, and others will acquire the certification once they win the contract. Or they could write an undertaking promising to get such certification within a certain period of time after they had won the tender.
The certification and management plan a security company posses says a lot about its management system, operations and sometimes standards.
License; are you aware, there are security companies that operate without a valid security business licensed, of their respective state or territories? Yes, it is illegal to operate a security business in Australia without a valid security business license. How do you know if the security company has a valid private security license? Most security companies in Victoria or Australia do have security business license displayed on their website; if they don’t display it, please request for their security business License number. Or you can call or check the website of your State Police or Department of Justice and it will allow you to run the company business names, and you can find out about the validity of their security business license if you are in Victoria click here to check.
Before you give out your security contract to that company, make sure you request a ‘ certificate of currency’ of their public liability Insurance. Also ask for their ‘work cover certificate,’ if they don’t have a work cover, ask them to give you a time frame when they will get one after they had won the security contract or security retainer.
To learn more on how to select the right security company, check out our blog on, ‘ Security Company Chose Carefully.
Also, you can check out this Link for answers to some of security guard hire most commonly asked questions.
Thank you for reading our blog. We are a security company with known ethical practices. We offer free security services quote and advice, to determine the best available security guard services for our clients, such as the ones below.
Some of the security services we offer :
You can also request to speak with one of our team members for bespoke security services.