0138 Housekeeping/ Cleaning Standard Operating Manual

1.0….. Introduction. 1

2.0….. Purpose. 1

3.0….. The Scope of the Manual. 1

4.0….. Definitions. 2

5.0….. RESPONSIBILITY TABLE. 4

6.0….. Cleaning Equipment. 5

7.0….. Cleaning Electrical Equipment. 13

8.0….. Reporting Damaged Equipment. 13

9.0….. Incident Reporting and Escalation. 15

10.0… Cleaning Products. 15

11.0… Cleaning Procedures. 17

12.0… Safe Disposal of Waste. 23

13.0… Emergency Procedures. 24

14.0… Customer Service. 25

15.0… Handling of Customer Complaints. 25

16.0… Personal Presentation and Hygiene. 26

17.0… Liaising with Site Security Contractors. 27

18.0     Supporting and Collaboratively Working with Site Management. 28

19.0… Risk Management and Health and Safety. 28

20.0… New Employee Induction. 29

21.0… Two-way Radio Use and Call Sign. 30

22.0… Work Shift and Handover. 31

23.0     Code of Conduct and Termination of Employment. 33

24.0… LEAVE MANAGEMENT. 36

25.0     Appendix 1 – Guidelines for Using Cleaning Products Safely. 38

26.0       Appendix 2 – Cleaning Weekly Schedule  39

This Operating Manual is also designed for regulatory compliance, site-contract use, and Tender application purposes.

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