0138 Housekeeping/ Cleaning Standard Operating Manual


This is a custom written  Housekeeping and Cleaning Standard Operating Manual, written by cleaning and housekeeping expert. This document is a combination of an SOP and Training Manual. So, once your employee’s finish reading through this document, whether they are a newbie or expert cleaners, this Operating Manual would improve the quality of their work and service!
 Table Contents:


1.0….. Introduction. 1

2.0….. Purpose. 1

3.0….. The Scope of the Manual. 1

4.0….. Definitions. 2


6.0….. Cleaning Equipment. 5

7.0….. Cleaning Electrical Equipment. 13

8.0….. Reporting Damaged Equipment. 13

9.0….. Incident Reporting and Escalation. 15

10.0… Cleaning Products. 15

11.0… Cleaning Procedures. 17

12.0… Safe Disposal of Waste. 23

13.0… Emergency procedures. 24

14.0… Customer Service. 25

15.0… Handling of Customer Complaints. 25

16.0… Personal Presentation and Hygiene. 26

17.0… Liaising with site security contractors. 27

18.0     Supporting and Collaboratively Working with Site Management. 28

19.0… Risk Management and Health and Safety. 28

20.0… New Employee Induction. 29

21.0… Two-way radio use and call sign. 30

22.0… Work Shift and Handover. 31

23.0     Code of Conduct and Termination of Employment. 33


25.0     Appendix 1 – Guidelines for Using Cleaning Products Safely. 38

26.0       Appendix 2 – Cleaning Weekly Schedule  39








To learn more about why you need these documents and their uses, please click on this Link.

This Operating Manual is designed for use in training and inducting your New and Current Cleaning Staff.  Wether, your cleaning company has only ONE cleaner or a few HUNDRED employees, this is the perfect document for you.


This Operating Manual is also, designed for regulatory compliance, site-contract use and for Tender application purpose.

Quality: this is a well written/designed Housekeeping and Cleaning Operating Manual, with over 43 pages, 8,000+ words, filled with work material/equipment pictures and easy to understand processes and procedures.


Edit: this the document is in word format, beautiful designed and formatted, easy to edit and update. Once you purchase it immediately automatically downloads to your computer or phone.


Use: This Operating Manual is suitable for the following (but not limited); Commercial, Industrial, Retail, Office Building, Hotels, Private Property, Schools, Factories etc.


To post hard copy: $30 extra.

To help you edit these documents based on your specifications: $50 extra.

-if you require a specific document, update or edit that is not listed here, please feel free to send us an email.

Extra Request: please send us an email if you require a specific documents-combination we don’t list on our shop!



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