Security Employee Training and Induction: Why Your Business Needs It
Having high-quality security employee training and induction is an important step in effectively running your security services company. Training and inducting your security officers helps your business to provide quality and professional security personnel to your client. Today we will be discussing why it is important that every single security officer/employee you engage within your business or subcontract is first trained and inducted onsite (at your business/online) before you deploy them offsite (customer’s premises).
Security Employee Training and Induction Definitions
Induction means providing your new security employee with the essential awareness and knowledge about what is expected of them on their jobs or roles. Also, induction and training entail that your new security employees are fed with the right sets of information, knowledge, and skills of what they are expected to do, what they would face, and how they are expected to react most professionally. The security employee training and induction process refers to all new security officers recruited following through a pattern of carefully designed training/induction contents that focuses on impacting the security personnel with specific expert knowledge, so their task and duty delivery will have quality written all over it!
Do you want to deliver a quality service to all your clients? Then you need to provide quality security personnel. Employing good security guards is not good enough! You need to provide these security officers with proper in-house training. This training and induction can be in person, or you can go with the online security employee training and induction, which is the most popular option.
How to Achieve This?
You can induct and train your security officers using the following methods:
o Standard Operating Procedures for Security Guards (SOP)
o Training Manuals for Security Officers
o Tool Box Training for Security Guards
o Client Site General-Site Induction
You can use all the above to train and induct your new or existing security employees.
Standard Operating Procedure: The Standard Operating Procedure can be used to train your security personnel from the moment you employee them. Send a copy of the SOP to the officer and ask them to read, sign and send it back to you or the site supervisor. Also, make sure every permanent site your business is contracted to has its own site-specific SOPs.
Training Manuals: These are vital to have in your security company. You can have the manual forms or the online training portal (LMS). Whatever model you chose; it is important that your security company has training manuals for your employees. These security training manuals help your business to train and induct your security officers on specific skills and knowledge that they will require to deliver quality security service to your clients and their patrons!
Some training and induction manuals are:
– Customer service training and induction manuals for security personnel
– First Aid response training manuals for security officers
– WHS training manuals for security officers
– Conflict management and response training manuals for security personnel
– Working at events training manuals
These training manuals will provide your employees with the right information and specific professional knowledge that is not captured in your SOPs. They also provide quizzes/tests for your employees to undertake so that you can gauge their current knowledge and skills proficiency.
Take note, to continue to improve and refresh your employee knowledge, capabilities, and skills, you will need to get them to undergo this training and induction every 6-12 months.
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Toolbox Training: This type of training and induction are often done on a permanent site, through a set of periodic (weekly or monthly) information pack briefings on current-worksite safety updates or requirements.
Client General Site Induction: Most client sites have their own set of inductions that provide the contracted security officer with some form of introduction, familiarisation, policies, and procedures for working in that particular site. The client may provide the security officers with such an induction every 12 months.
Importance of Training and Induction for your Business
o Sets your business and security employee’s apart from your competitors
o Helps your security business provide more professional and quality guards
o Stands your business out during the tendering process and that might give you an edge over your competitors to win the security contract
o Helps your business transfer knowledge to all your personnel so they can deliver their security services according to your security company/business values and standards
o Helps your employees have a reference to turn to when they are stuck on how to respond or carry on their duties
Training Your Security Officers/Employees at Least Every 12 Months
Do you train/re-train your security officers at least once every 12 months, before or while at the client site, using SOP or Training/Induction Manuals?
Below is a limited list of reasons why you should:
- It helps improve the quality service delivery of your security employees
- Training your security employee saves your security firm and your client money in the long term with fewer customer complaint against you or your client
- Providing your security employee regular refresher training helps make your security firm a preferred security provider for 10% of the client (clients who value quality over saving a few dollars)
- Clients and employees take your security firm more seriously and you look more professional
- It helps your client have confidence in your service/business
There are so many reasons why using quality Standard Operating Procedures (SOP) or Training Manuals/Materials to train your security employee is so important.
Just because you are a small security provider or sub-contractor security company that doesn’t mean you should not train and provide refresher training for your security officers/employees. I think it should be more for the reason why should. It helps your security firm stay competitive and win good security work/contract.
You can create Standard Operating Procedures or Security Training Manuals for your employees. But, if you don’t have the time to do so, at Security Concepts Services, we have assisted numerous security services businesses and Security Training Institutes with our SOPs, Security Manuals, Management Plans, and other important Business Development Documents.
Please click on the below shop link and see how our documents can help your security firm move to the next level!
I am sure you will agree that your security company, employees, and clients all desire quality service and that having the right security training and induction material is vital in delivering quality security service!
If you require Standard Operating Procedures or Security Training and Induction training materials, please visit our shop below, for quality tailored-made, easy to edit, and instant download documents.
You can also send us an email for any inquiry or security consulting firstname.lastname@example.org