Retail and Loss Prevention Security

Retail Security Services




Retail Security Solutions And Loss Prevention Services.

We provide tailored design Retail Security and Loss Prevention Services. Security Concepts Services has the security personnel and experience to secure our client's stores, centre and deliver unique customer service experience. Our priority is to deploy experienced retail security guards and loss prevention officers that will deliver exceptional customer service, protect your store and centre and reduce shrinkage.

With our industry leading retail security book 'SECURITY ADVENTURE SERVICE' is a testimony of our expertise in Retail and Shopping Centre Security and Loss Prevention, and it also serves as a training manual for our security guards.

We are a retail and shopping centre security company that knows the shopping centre security and retail security inside and out. Below we have outlined some of the security tasks, the retail security guards we deploy to our client's stores or shopping centre will be performing.


Customer Service

When it comes to retail and shopping centre security in Melbourne, it all boils down to two words ‘Customer Service’! As an expert retail security company, we will supply your shopping centre or store with carefully selected retail security guards; who are specially trained and suitable for your retail shopping centre or store. They are also licensed, trained in security operations and delivery of quality customer service to our client's customers, staff and contractors.

First Aid

Security Concepts Services understands the importance of highly trained and certified First Aid security officers for our client's retail stores and shopping centre. The retail security officers that will be deploying to our client's sites possess exceptional First Aid response experience. Not only responding to First Aid but also understanding that the retail security guard is the first point of contact between the customer and the retail shopping centre management. Therefore, our guards will make sure customers requiring First Aid assistance, are well cared for with utmost professionalism while also adhering to store, and centre policies.


From our retail security experience, the manner the security officer professionally cares for a customer during the first aid response; reduces the likelihood by which the customer would want to go for a claim against the retail store or shopping centre.

Assisting Store And Centre Employees

We understand that your employees or retail team could get busy, and may require setup and other assistance, during peak and after hours. Our retail security officers can assist our clients with such task and any other request at a moments notice.

Mobile and Foot Patrol

As an expert retail security company, we will supply security officers that will conduct day time roving/foot patrols in and around the store or shopping centre. And also mobile patrols at night or day time. This patrol can be wanded, GPS or regular patrols.

Fire Panel Installation Room (FIP) / CCTV

Our retail security guards and loss prevention officers are trained and skilled in monitoring FIP rooms and operating the CCTV for your retail store or centre. Whatever the client request is concerning FIP and CCTV, our security officers will adhere to centre management instructions and procedures.

Incident Reporting & Daily Log

We will supply our clients with some of the best retail security and loss prevention officers for their centre and stores; security guards that are trained in incident reporting and management. And we will make sure all incidents are captured in a sophisticated and professional format. The daily log for your shopping centre will be accurate, timely and forwarded to management daily.

The above is only a brief description of the task, duties and responsibilities of our retail security guards. Every retail store or shopping centre is different, and we explicitly work base on our client's request and procedures.

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