Security Contractor Company Client Education

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Our blog today will focus on helping businesses and individuals have an insider understanding of security services contracting. We hope to help clients who are looking to engage a security contractor company do it the right way.

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This blog will help you understand how to hire security guards for short term and most importantly long term/contract. As you read through the contents, you will come across some insightful tips on the behaviors of security contracting companies, before and after they secure your security guard contract.

We want to help organizations or clients have some valuable information, that they can use to vet prospective security services vendors, prepare their contract terms, KPI and expectations for the security company.

Also, see;



                           Quick Easy Tips To Hire Security Guards from Security Companies
Read the company profile: Check the ‘About us’ section of the security company website and learn more about them. Whether what they provide and stand for is in line with your business or organisation culture and vision.


Check their Google reviews:  

Sometimes, the security company Google review may tell you more about them and what past customers think of them.


Email the company: I believe sending the security company a direct email is much better than a phone call. Send them an email and let them know the exact kind of purpose you want the security guards for. This allows the security company to answer your questions and design a security guard service that will suit your need.


Call the company: Give the security guard company a quick call and tell them precisely what you are looking for. The type of service, or quality of security guards you are looking after. They are most likely to ask for your email to send a detailed response or quote.


Ask about their accreditation: Ask the security company if they are licensed to provide security services, whether they have Public Liability Insurance, whether their security officers are periodically trained and licensed.


Request a Quote: Ask the security company to send an email quote or pricelist, this will help you have something in writing, and have the opportunity to compare with other quotes.


Negotiate payment time frame: Some security companies prefer you pay-before-service. But for long term continuous hire, they are likely to accept long term payment plan (i.e. weekly, fortnightly or monthly)


Price Warning:  

Be careful with security companies that offer you very cheap pricing or quote! Some cheap security companies might send unlicensed security personnel, or send low-quality security guards that are severely underpaid; this could affect the quality of security service or even compromise the security of your site.


Uniforms or No uniform: Ask the security company if they have their own uniforms. Or better still tell them how you would want the guards to dress while at your site, business or events.



Learn More How to Hire From The Best Security Companies

The Fish Test

So many security companies offer to deliver the best security service to the client. But only a few keep their words when the security contract is locked-in. Talk is indeed cheap!

Why do clients always have such situations amongst security companies? One of the main reasons is; most security companies in Melbourne are just interested in the bottom line. I mean they are just interested to get the client hooked. Just like the fisherman setting his fish line and hook. The moment a fish is caught, the next fish is the target, not the one that has been caught.

In other words; many security companies are busy competing to capture security services retainer, security services contract, to the detriment of actually servicing the client’s contracts and need.


Security Main Contracting Firm and  Security Sub-Contractor


Sub-Contracting Advantage  to the Client Sub-Contracting  Dis-Advantage to the Client
When engaging a security contracting firm to provide security guard services ensure you insist in writing (in the contract ) and verbally that your site, a business would not accept sub-contract and none of the work should be sub-contracted.


***You may also say ‘ if there was ever an urgent requirement for a sub-contractor to be engaged, that you/the Client must first be informed for approval***


Sub-contracting the protection of your business, site, or critical infrastructure to a third-party security firm is very dangerous and a ‘no-no.’


For you, the Client, there is never a benefit to your site, business or event being secured by a sub-contracting company. The only people that benefits from a security sub-contract arrangement are the main-security-contract company and the sub-contractor.


Insist that if the main security provider can not provide the security officers or security services without a sub-contractor that they don’t bid for your site or business security services contract.


Monitor all guards on your site. Work with the site security supervisor or senior guard, and they will be able to tell you when a  sub-contractor (breaches) security officer is deployed to your site.


Include in the security engagement agreement ‘ that if the main security contractor breaches the no-sub-contractor clause, the Client reserve the right to terminate the contract and give the main security contractor three (3) months termination notice.

1.       No single advantage to you/the Client

2.       Sub-contracting mainly benefits the main-security company and the contractor, leaving the Client and the security officers engaged through this practice at a serious disadvantage.

1.       The Client would be left with poor quality  security officers from a third-party security services provider

2.       You are likely to have underpaid security officers at your site, due to numerous pyramid-sub-contracting companies cutting cost

3.       Your business, site or event is likely to have unlicensed-security guards deployed due to unscrupulous sub-contracting company

4.       You are likely to have untrained security officers stationed at your site or business, due to many sub-contracting companies operating under tight-budgets and staff training and induction is never a priority

5.       You are likely to have high turn-over of security officers at your site, due to sub-contractors unable to properly pay their guards the right wages  so, their staff don’t stay long with them

6.       Your site, business or event is likely to be exposed to poor Security, OH&S and Customer Service practice from security officers provided by a sub-contractor- due to low supervision or lack of experienced staff. Sub-contractors often have inexperienced guards working for them, as experience security officers will not stay long with a sub-contractor that underpays them.

Security Contractor Company Examples

There has been a situation, where the security company has so many contracts, then they forget to actually look after the client site and security guards stationed at such site.

There is also a situation where there is a slow response rate from the security company head office, to clients’ requests and client complaints. That means the client site and business is no longer a top priority. Because the security services company have dedicated more resources in trying to win further contracts, so as to keep the security company shareholder happy and not the client!


Understanding More About Security Contractor Company

Why is our focus on such security companies? Our aim is to help clients make the right decision before they hire a security company to provide security guards for their site, business or event.

Sometimes it’s not just the new prospecting security companies, it might also be your current contractor security company that is underperforming after they had secured the contract. So once you have a good understanding of such lazy tactics by some security companies. Then you can decide to look for the best security company contractor in Melbourne, or security company retainer to look after your business, events or site.

Don’t Focus on The Size

Do a due diligence study on the security companies you are looking to contract, hire or assign as your security retainer.

If possible, check with past or current clients of that particular security company you are looking to work with. Ask them about their services and their response prior to and during the contracted security services term.

We hope we have enlightened prospective clients on how the security services industry works when it comes to picking the best security companies to look after their events, site, and assets.

Also, read our blog, Find the right security guard company.


 Some of the Services we offer:


Concierge Security Hire in Melbourne

High Rise Building Concierge Melbourne

Corporate Security Hire in Melbourne

Corporate Event Security Hire in Melbourne

Security Guards Hire in Melbourne

Retail Boutique Security  in Melbourne

Facility Security Management Hire

Warehouse Security in Melbourne

Event Security Hire in Melbourne

Private Functions Security Melbourne

Functions Venue Security Melbourne

Birthday Party Security Melbourne

Wedding Reception Security in Melbourne

Festivals Security Guards Hire in Melbourne

Over Night Security Hire in Melbourne

Asset Protection Security  Hire in Melbourne

Static Security Guards in Melbourne

Corporate Meetings Security Hire  in Melbourne

About Us:

We are an Australian owned security services company ; so all profits stay in Australia, and we pay taxes to the ATO. We do not operate a cash business, every transaction with clients, employees and contractors are done by the books, our client engagement is transparent. That is why we believe we are the right security contractor company in Melbourne for your site, business or events.

We Do It Right

At Security Concepts, we carefully select security supervisors and security guards that will work at your site, business, facility, and event.


Victorian Police license security guards, Victorian Police licensed business, we have our own public liability insurance. So when you assign security concepts services to be the security contractor for your event, business, asset and facility; be rest assured you are giving your trust to an ethical and professional security company. And you can go home and sleep with both eyes closed because we will look after your trust!


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To speak to one of our managers on how we can assist your business organisation with your security guard services needs. Please send us an email or give us a call today.|| or |1300 044 989|

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Written by: Job Moses