Security Contractor Company Client Education
If you require a quick quote for security guards hire in Melbourne, then send us an email at info@securityconcepts.com.au or click below.
Our blog today will focus on helping businesses and individuals have an insider understanding of security services contracting. We hope to help clients who are looking to engage a security contractor company do it the right way.
This blog will help you understand how to hire security guards for short-term periods, and more importantly long-term periods or contracts. As you read through the contents, you will come across some insightful tips on the behaviors of security contracting companies, before and after they secure your security guard contract.
We want to help organizations or clients have some valuable information that they can use to vet prospective security services vendors, prepare their contract terms, KPIs and expectations for the security company.
Also, see:
| Quick Easy Tips To Hire Security Guards from Security Companies | |
| Read the company profile: | Check the ‘About Us’ section of the security company website and learn more about them, to see what they provide and stand for is in line with your business or organisation culture and vision.
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| Check their Google reviews: |
Sometimes, the security company Google review may tell you more about them and what past customers think of them.
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| Email the company: | I believe sending the security company a direct email is much better than a phone call. Send them an email and let them know the exact kind of purpose you want the security guards for. This allows the security company to answer your questions and design a security guard service that will suit your needs.
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| Call the company: | Give the security guard company a quick call and tell them precisely what you are looking for, including the type of service or quality of security guards you are looking after. They are most likely to ask for your email to send a detailed response or quote.
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| Ask about their accreditation: | Ask the security company if they are licensed to provide security services, whether they have Public Liability Insurance, and if their security officers are periodically trained and licensed.
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| Request a quote: | Ask the security company to send an email quote or pricelist, this will help you have something in writing, and have the opportunity to compare with other quotes.
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| Negotiate payment timeframe: | Some security companies prefer you pay-before-service, but for long term continuous hire, they are likely to accept long term payment plans (i.e. weekly, fortnightly or monthly)
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| Price warning: |
Be careful with security companies that offer you very cheap pricing or quote! Some cheap security companies might send unlicensed security personnel or send low-quality security guards that are severely underpaid. This could affect the quality of security service or even compromise the security of your site.
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| Uniform or no uniform: Ask the security company if they have their own uniforms, or better still tell them how you would want the guards to dress while at your site, business or events.
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Learn More About How to Hire From The Best Security Companies
The Fish Test
So many security companies offer to deliver the best security service to the client, but only a few keep their promises when the security contract is locked-in. Talk is indeed cheap!
Why do clients always have such situations amongst security companies? One of the main reasons is that most security companies in Melbourne are just interested in the bottom line. I mean they are just interested in booking the client. Just like a fisherman setting his hook, line, and sinker. The moment a fish is caught, the next fish is the target, not the one that has been caught.
In other words, many security companies are busy competing to capture security services retainer and security services contracts to the detriment of actually servicing the client’s contracts and need.
| Security Main Contracting Firm and Security Sub-Contractor | ||
| Sub-Contracting
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Sub-Contracting Advantage to the Client | Sub-Contracting Dis-Advantage to the Client |
| When engaging a security contracting firm to provide security guard services ensure you insist in writing (in the contract) and verbally that your site or business would not accept sub-contracting and none of the work should be sub-contracted.
***You may also say ‘if there was ever an urgent requirement for a sub-contractor to be engaged, that you, the client, must first be informed for approval***
Sub-contracting the protection of your business, site, or critical infrastructure to a third-party security firm is very dangerous and a big no-no.
For you, the client, there is never a benefit to your site, business or event being secured by a sub-contracting company. The only people that benefit from a security sub-contract arrangement are the main security contract company and the sub-contractor.
Insist that if the main security provider can not provide the security officers or security services without a sub-contractor that they don’t bid for your site or business security services contract.
Monitor all guards on your site. Work with the site security supervisor or senior guard, and they will be able to tell you when a sub-contractor breaches a security officer is deployed to your site.
Include in the security engagement agreement that if the main security contractor breaches the no-sub-contractor clause, the client reserves the right to terminate the contract and give the main security contractor three (3) months termination notice. |
1. No single advantage to you, the client
2. Sub-contracting mainly benefits the main-security company and the contractor, leaving the client and the security officers engaged through this practice at a serious disadvantage. |
1. The Client would be left with poor quality security officers from a third-party security services provider
2. You are likely to have underpaid security officers at your site, due to numerous pyramid-sub-contracting companies cutting cost 3. Your business, site or event is likely to have unlicensed-security guards deployed due to unscrupulous sub-contracting company 4. You are likely to have untrained security officers stationed at your site or business, due to many sub-contracting companies operating under tight-budgets and staff training and induction is never a priority 5. You are likely to have high turn-over of security officers at your site, due to sub-contractors unable to properly pay their guards the right wages so, their staff don’t stay long with them 6. Your site, business or event is likely to be exposed to poor security, OH&S procedures, and customer service practices from security officers provided by a sub-contractor due to low supervision or lack of experienced staff. Sub-contractors often have inexperienced guards working for them, as experience security officers will not stay long with a sub-contractor that underpays them. |
Security Contractor Company Examples
There have been situations where the security company has so many contracts that they forget to actually look after the client site and security guards stationed at such site.
There are also situations where there is a slow response rate from the security company head office to clients’ requests and client complaints. That means the client site and business are no longer a top priority. This is because the security services company have dedicated more resources in trying to win further contracts, so as to keep the security company shareholder happy and not the client!
Understanding More About Security Contractor Company
Why is our focus on such security companies? Our aim is to help clients make the right decision before they hire a security company to provide security guards for their site, business or event.
Sometimes it’s not just the new prospecting security companies, it might also be your current contractor security company that is underperforming after they had secured the contract. So once you have a good understanding of such lazy tactics by some security companies, then you can decide to look for the best security company contractor in Melbourne, or security company retainer to look after your business, events or site.
Don’t Focus on the Size
Do a due diligence study on the security companies you are looking to contract, hire or assign as your security retainer.
If possible, check with past or current clients of that particular security company you are looking to work with. Ask them about their services and their response prior to and during the contracted security services term.
We hope we have enlightened prospective clients on how the security services industry works when it comes to picking the best security companies to look after their events, site, and assets.
Also, read our blog, ‘Find the right security guard company.’
Some of the services that we offer:
Concierge Security Hire in Melbourne
High Rise Building Concierge Melbourne
Corporate Security Hire in Melbourne
Corporate Event Security Hire in Melbourne
Security Guards Hire in Melbourne
Retail Boutique Security in Melbourne
Facility Security Management Hire
Warehouse Security in Melbourne
Event Security Hire in Melbourne
Private Functions Security Melbourne
Functions Venue Security Melbourne
Birthday Party Security Melbourne
Wedding Reception Security in Melbourne
Festivals Security Guards Hire in Melbourne
Over Night Security Hire in Melbourne
Asset Protection Security Hire in Melbourne
Static Security Guards in Melbourne
Corporate Meetings Security Hire in Melbourne
About Us
We are an Australian owned security services company so all profits stay in Australia, and we pay taxes to the ATO. We do not operate a cash business, every transaction with clients, employees and contractors are done by the books, our client engagement is transparent. That is why we believe we are the right security contractor company in Melbourne for your site, business or events.
We Do It Right
At Security Concepts, we carefully select security supervisors and security guards that will work at your site, business, facility, and event.
Victorian Police license security guards, Victorian Police licensed business, we have our own public liability insurance. So when you assign Security Concepts Services to be the security contractor for your event, business, asset and facility; be rest assured you are giving your trust to an ethical and professional security company, and you can go home and sleep with both eyes closed because we will look after your trust!
Also, you can read these articles:
- Before you hire security companies.
- You can also learn about our Corporate school drop-offs and pick-ups.
- How much do security companies charge
To speak to one of our managers on how we can assist your business organisation with your security guard services needs, please send us an email or give us a call today at info@securityconcepts.com.au| or on 1300 044 989
Written by Job Moses