Shopping Centre Security

One-stop Security Solutions for Shopping Centre in Melbourne

Whether your shopping centre comprises of three stores or 500 stores. Security Concepts Services has the capability and experience to help you look after the security and customer service needs of your centre.

Our world class security book 'SECURITY ADVENTURE SERVICE' is a testimony of our expertise in security most especially in shopping centre and retail security.

Security Concepts Services, knows and understands shopping centre security inside and out. The below services we can provide are not limited, but rather a beginning of what we deliver. Our capabilities is vast in shopping centre and retail security provision and management.

Customer Service

When it comes to shopping centre security in Melbourne, it all boils down to two words ‘Customer Service’! Security Concepts Services will supply your shopping centre with specific security guards who are specially trained and suitable for your shopping centre. They are security officers who are highly trained on customer assistance and service.

First Aid

Over the years, Security Concepts Services have come to the knowledge of the importance of highly trained and certified first aid security officers for your business. The security officers we will be supplying you will possess exceptional first aid response experience. Not only responding to first aid but also understanding that the security officer is the first point of contact between the customer and the shopping centre management. Therefore our guards will make sure the customer requiring first aid assistance is well cared for with utmost professionalism while also adhering to centre management and centre site operating procedures (SOP).

From industry experience, the way the security officer professionally responds to a customer that requires first aid dramatically reduces the likelihood by which the customer would want to go for a claim against the shopping centre.

Security Concepts Services train all the guards on professional first aid response technique, coupled with our highly regarded book ‘SECURITY ADVENTURE SERVICE’ that explains this too.

Assisting Marketing and Retail Teams

We understand that the marketing and retail team of most shopping centres can get really busy and may require setup assistance in, during and after hours. Our security officers are able to assist you with such task and request at any moment notice.

Assisting marketing, retail, operations or maintenance teams with any extra requests will be included in the Security Site Operating Procedures.

Mobile and Foot Patrol

Security Concepts Services will supply security officers who will conduct day time roving/foot patrols in and around the shopping centre and also mobile patrols at night or day time. This patrol can be wanded, GPS or normal patrols.

Fire Panel Installation Room (FIP) / CCTV

Our security officers will be trained and skilled in monitoring FIP rooms and monitoring and operating the CCTV for your centre. Whatever is your request concerning FIP and CCTV, our security officers will adhere to centre management instructions and procedures.

Incident Reporting & Daily Log

We will supply you the best security officers for your business, who are well trained in all incident reporting and management. All incidents are captured in a sophisticated and professional format. The daily log for your shopping centre will be accurate, timely and forwarded to management daily.