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Loss Prevention Officers | Why You Need One

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Loss Prevention Officer | Retail Store Security

Security in retail stores is one of the most common types of security, with most people in our communities, suburbs and cities familiar with one retail security officer. Almost everyone one of us visits their local shopping centre and sometimes does visit major retail shopping districts to buy various items,  grocery shopping or just to relax.

Loss Prevention Officer |  Description

The Loss Prevention Officer is a security guard position that is not so visible to members of the public/patrons. Unless such patrons have acted on the opposite side of the law (i.e. shoplifting). The licensed security personnel for this type of security work is called a Loss Prevention Officer (LPO) or Loss Prevention Security (LPS).

Loss Prevention Officer | Covert or Overt

Loss prevention officers could be undercover, (not wearing a uniform) or openly uniformed loss prevention officers; with the intention of the retail store, owner/manager is to deter would-be shoplifters or thieves from stealing. As for the covert loss prevention officer, one of their primary purposes is to apprehend or arrange arrest of the offending patrons/customer.

The loss prevention officer can also issue an in-store or centre banning notice, and possibly hand the offenders over to the local police authority, to process and charge them to court; depending on the offence.

Loss Prevention Officer | Large Foot Trafic

Most retailers or retail store managers, tend to hire loss prevention officers during busy days or months of the week. Because the busier the business or retail store is, the more likely you are going to have shoplifters mixing with your genuine clients in your store.

Loss Prevention Officer |  Our Services
Security Concepts Services provides loss prevention officers; we always advocate that every major or small retail store hire loss prevention officers; especially during the festive seasons (e.g. Christmas) and on busier days of the week (Thursday-Sunday).

These busy seasons and days of the week, are periods where there is a high volume of foot traffic in the shopping centre’s/retail stores. With a large number of genuine customers visiting retail stores; so also you will attract a number of individuals who specialize in shoplifting and stealing from retail stores.


loss prevention officers

Loss Prevention Officer | The Trick

The trick is; the busier the shopping centre and the retail store gets, the more likely staff members are going to get busy, and won’t be able to monitor all customers in the store. Therefore, hiring loss prevention officers, helps you to have that extra staff during the busy days, week and seasons to prevent theft, and possibly arrest offending patrons and ban them from your store.

You can also hire security guards and position them at the front of your centre/store. You can also ask them to often do patrol rounds inside the store or centre for a  visible security presence. Such tactics are to deter would-be thief or shoplifters. However, the advantage of the loss prevention officer over an openly uniformed security guard is; the loss prevention officer disguises themselves as a customer, so the shoplifter doesn’t know they’re being followed/watched, and they easily get caught when they engage in criminal activity in your store.

Loss Prevention Officer |  Value of Loss Prevention Officers

Loss prevention officers are very valuable to the retailer, not only because they do make an arrest, but their presence in the retailer business reduces insurance premium. Additionally, most shoplifters work in a network; once they have been arrested in a retail store that has loss prevention officers, they often let their criminal network know about the store loss prevention officers. And they avoid this store’s in their future prowling.

Loss Prevention Officer |  Active Loss Prevention

Although the loss prevention officers make the arrest or apprehend the offending patron. They only do such arrest when they are one hundred per cent sure, they have witnessed the offender stealing the item/stock and walking out of the retail store without paying; as this then becomes a theft.

It is important for the loss prevention officers to be regularly rotated, so their cover doesn’t get exposed by past offenders; making any future detection and arrest more difficult. Such rotation could be every fortnightly, monthly or quarterly.

Also, check out our other  in-depth blog ‘ Retail Loss Prevention Officers| It Saves You Money.’

You can also check out this important youtube video of ‘ Loss Prevention Officers .’

Loss Prevention Officer | Our Services

At Security Concepts Services, our loss prevention officers will be rotated with new and experienced officers… so it becomes difficult for would-be offenders, to know who the loss prevention officer is at the store at any giving time.

If you require a Quote for our Loss Prevention Service or Security Guards service, please contact us today for a Free quote and risk assessment. |043 411 44 73 | or email | |

Copyright Security Concepts Services

2nd Photo by Clem Onojeghuo on Unsplash


  1. […] can also increase your knowledge on retail loss prevention, by reading our followup blog on retail loss […]

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